Jonathan.: It is not easy to film the nails but ya… Daughter: Can the camera see? Yes, yes it can see Jonathan.: Yes, OK. Are you relaxed? Patient: Yes Jonathan.: If you feel pain tell me, okay? But we are going to try hard…I am going to try hard, very softly okay? First I am going to cut all the nails, then we use a file with cold water to make the nails thin, okay? So where are you guys from? Son-in-law: From Venezuela Jonathan.: ¿From Venezuela? Ah Poor Venezuela! Son-in-law: Yes, that is a disaster but we have been here for many years Jonathan.: For how long? Son-in-law y Daughter: Around 15 years Daughter: We are going to be for 16 years Son-in-law: We left many years before the disaster Jonathan.: Mmmmm Son-in-law: It has recently become chaotic Jonathan.: Yes We are going to do everything softly okay? And you can speak to me, don’t be nervous! Patient: No, I am not nervous Jonathan.: ¿No? Patient: Because you are saying that you are doing everything softly and I know you are going to do everything smoothly Son-in-law.: You have an accent Daughter: Kind of Puerto Rican Son-in-law.: No, I would say almost a little Cuban tone Patient: Yes? Jonathan.: Ohhh ¿How do you know? Daughter: I feel like it is a little Puerto Rican Varios: No I feel like it is Cuban Jonathan.: Cuban? Son-in-law: Not Puerto Rican because they don’t say “l’s”, he has a tone but he does pronounce the “l’s” Jonathan.: How is my Spanish? Varios: Very good Jonathan.: 3 years learning Daughter: 3 years but very good Jonathan.: Without class Varios: No class? By yourself? Jonathan.: The same story like always, like everybody else. What do you think? Daughter. A girlfriend Jonathan.: A wife Now a wife! Jonathan.: From Cuba! You see???? Daughter: Yes sir Jonathan: Yes you know Daughter: Yes, because the Cuban accent is like that… Jonathan.: It is like that? Daughter: Yes Jonathan.: That is what people tell me. “You Cuban?” No, 100% Canadian! My dad is Filipino and my mom is German. Varios: What a mix! Jonathan.: Yes, like a mutt! And the young lady? How are you? Patient: Good Jonathan.: Uhhh Son-in-law: We are all 100% Venezuelan Daughter: Yes, Venezuelan! Son-in-law: Her too (their Granddaughter),she was born there Granddaughter: Yes, I was born in Venezuela Jonathan.: Yes? Son-in-law: Yes, when we came here she was 5 years old Jonathan.: 5 years old? We are going to do this softly okay? Are you okay? I know it isn’t easy! Daughter: Does it hurt? Son-in-law: Are you okay? Patient: A little bit.
Jonathan.: A little bit but look, little by little! The first few cuts are the hardest, after that it is easier below Granddaughter: I know that, I was trying to do that but I wasn’t strong enough Jonathan.: You need something a little stronger Daughter: What I saw happen was she tried (to cut the nails) since Michel (son-in-law) is very busy. I go to look and imagine, I said "Mom, sorry I can not cut that" Jonathan.: But you tried? (to cut the nails) Daughter: She tried Patient: She was not the one who cut my nails Granddaughter:Yes, only that this week I did not have time Jonathan.: What are you studying? Granddaughter: I am studying Psychology Jonathan.: What? Granddaughter: Psychology Jonathan.: Where? Granddaughter: University of Toronto Jonathan.: Congratulations, that is good! Now this toe, this nail, very softly okay? Then afterwards with a file everything very thin, very normal, little by little It is very important if it hurts you tell me okay? Daughter: You need to tell him if it hurts! Patient: Yes, yes if it hurts I will tell him but it has not hurt! Daughter: Ok, very good Patient: What’s happening is that I can’t watch because it makes me nervous Daughter: Just like me! [laughter] Granddaughter: I got used to this Daughter: Michel is the one who has gotten used to this Granddaughter: I can’t do it because my hand isn’t strong enough Jonathan.: Yes, it was a problem with the program (Chiropody school) with the girls, they did not have the strength to cut Daughter: They didn’t have the strength? Jonathan.: No, because it isn’t easy! Daughter: No, it isn’t easy at all Son-in-law: Well there you would have been good because you have strength in the hands Granddaughter: My mom has strong hands Son-in-law: She grabs you and puts her hand on your shoulder and (inaudible) (conversation between family members) Jonathan.: Are you okay? Patient: It doesn’t hurt Jonathan.: It doesn’t hurt?! Patient: [laughter] Daughter: Nothing hurts? Jonathan.: It doesn’t hurt? Patient: No, it doesn’t hurt Jonathan.: If you feel something scream loud! Patient: Of course, if it hurts I will go “ahhhhhhh” Son-in-law: She is champ at that Jonathan.: Champion eh? Then, I want you to change your shoes immediately Daughter: And I told her that she uses tight ones, notice that those that I bought you are big Patient: You also have to return the ones that are there Daughter: Which ones?… Oh! Thats right I have to return one of her shoes but not right now Grandma, those ones are big Jonathan.: What? Patient: No, he is saying they need to be round… Daughter: Where can we buy a shoe that you suggest for her? Jonathan: Soft Moc, Square One, Sketchers, yes, Factory Shoes is a better place. You know this place? QEW and Winston Churchill Son-in-law: Ah Yes, I know that store Daughter: Ah very good then, I can go there and like he says round Jonathan.: Round and wide Jonathan.: It is very important you buy in her size, but wide width Son-in-law: Bigger size? Jonathan.: That doesn’t work Daughter: Ah that’s what I have to do, a size that is wide but is also her size in length Jonathan.: Sorry! Little by little, okay? That’s what they say in Cuba, little by little! Daughter: Little by little Son-in-law: It goes far. A saying like that “little by little” you get far Jonathan.: I am going to cut everything that is possible then we will use a file OK? There is a lot of dead skin below Patient: Is it really dead? Jonathan.: Dead but you can still feel it But look, it is much better Son-in-law: Yes, at least it doesn’t look like a horror movie Granddaughter: Dad! That’s wrong Jonathan.: But imagine I spent my whole life in this office watching my dad Son-in-law: Was it easy for you to choose this career? Jonathan.: Yes! (family talking about my foot models and which type of foot each person has) Jonathan.: This foot is much easier Daughter: My grandma’s foot is like this…right? (pointing to foot model) Jonathan.: The middle one Daughter: The middle one? Oh Jonathan.: The middle one Flat like a plate Son-in-law: I have the middle one Granddaughter: And mine is like yours? Daughter: That has a point (high arch) Granddaughter: Yes! That is my foot too. I have a foot like yours Daughter: Yes baby, you are truly my daughter Son-in-law: But this is the most normal one, right? (talking about the medium arch foot) Jonathan.: For caucasian people… for asians and africans, flat like mine Son-in-law: Yes, my foot is almost flat Jonathan.: It is? Granddaughter: Dad your foot is flat! Son-in-law: My foot is the middle one because the flat one is really really flat! (talking about the anatomy of the foot) Son-in-law: Tell me if this is true or not. If you have flat feet, you will have more problems? Jonathan.: Many athletes have flat feet. Workers have flat feet, Workers have flat feet, the queens and the princes have higher arches Son-in-law: High arches? Jonathan.: Yes Patient: That nail is buried into the skin, why? Jonathan.: Yes, it is ingrown This nail is separated from the skin Son-in-law: The nail sticking up Jonathan.: Up in the air Like a building! Granddaughter: That is much easier for me Jonathan.: To cut this foot? Granddaughter: The harder one is the other one Jonathan.: So what’s going to happen now…now you can cut and maintain the nails, but when the nails get long like this again look at this (showing an emery board file), with a file Granddaughter: It is very hard, that is the hardest part [Inaudible] Jonathan.: Ok, now we are going to use the file that has a little water, you will not feel pain, if you feel a little heat tell me and after that we are finished And this is the very special part You can’t have something flat, you need something strong, no that Okay, remember if you feel a little heat tell me Right it is like a spa, a little water in your throne.
Look! A little bit of water I am going to remove the callus and that is because the shoe is like that (not deep enough) [Drill too loud to make out conversation] In the house you need an open-toed sandal and wide Daughter: But she doesn’t want to use one Son-in-law: But one that fits well Jonathan.: Look Daughter: Look mom Jonathan.: Look. Now just a little callus here okay? Like a real spa right? One more foot! Thank God you only have two feet! But I love practicing with all of you (my spanish), thank you very much! Son-in-law: Your welcome Jonathan.: And you understand me? Son-in-law: The only thing is your cuban accent but you are perfect. You don’t make grammatical errors Jonathan.: No, just a few but better than nothing and the most important thing is that you understand me Son-in-law: You know that, I do not know if you've noticed, but in Spanish when someone speaks to you from another language, you make the effort to understand it. In English if you don’t pronounce it exactly, nobody understands you, “What are you talking about” If you pronounce a bad vowel or something, there is no problem because everyone understands you Of course I would tell you to help you to correct but in English Jonathan.: No, because people don’t have patience here “If you don’t speak my language, forget about it” Son-in-law: Especially you know how we in Spanish the vowels always sound the same, they do not change, and the vowel sounds the same each time, That is the difficulty because when they go to learn English, the different sounds of the vowels depend on the letter and all that, and that's why it's so hard for people to speak in English and pronounce it wrong. Jonathan.: But I want to improve my grammar, verbs, verb tenses because I do not understand anything, it is very hard Son-in-law: That part is completely different Jonathan.: But I speak a little French because I went to a French school all my life and because of that when I started to learn Spanish it wasn’t too hard Son-in-law: But you realized that in Spanish if you learn the grammatical rules apply in almost all cases, the differences are minimal, then it is easier to learn the rule and you apply Jonathan.: Look, how lovely Now just a little nail polish Daughter: Exactly! Jonathan.: Look at this nail, there is blood under the nail because of all the pressure from her shoes (no history of trauma) Son-in-law: Just like that Jonathan.: Exactly like your toe… with time it will grow out Son-in-law: Yes it is what you were saying about the nail growing out and the new nail growing from the bottom Jonathan.: Are you good? Patient: Yes Jonathan.: Do you feel anything? Patient: No Jonathan.: The hard part is knowing where the skin is underneath (the nail) Varios: Deep Jonathan.: This time it’s going to be like this and in the future I will see if I can remove more nail, but look much better! Son-in-law: Much better! Jonathan.: A little callous here It’s only a file I am going to clean everything up and we are good!.
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