Cathy: Hepatitis C Patient Testimonial | Walgreens Specialty Pharmacy
[ Music ] I've been pretty healthy my whole life. Then, I found out that I had hepatitis C, and it kind of freaked me out a little bit. Walgreens has a group of pharmacists that are a part of the Hepatitis C Specialty Network, and we are, we specialize in the treatment of hepatitis C and monitoring of the patients.
My first interaction or encounter with the patient, you want to make sure that they're comfortable, because a lot of times with hepatitis C patient, they're anxious, because they have just discovered that they have a serious diagnosis. Plus, I had to figure out the financial part of it and, you know, if I was going to be able to even going to afford this and, of course, then I found out through Walgreens that they were going to help me get through this. We had done the benefits investigation and got her medication approved on her insurance.
She had very high copays, and she could not afford her medication, and we actually was able to get a grant for her to cover her copays. She wanted to make sure I was feeling all right, and making sure I was getting my medicine on time from Walgreens. They told me that they would mail it to me, seeing's it was a specialty medicine. I didn't even have to leave my house. So, we have a clinical program that helps us monitor patients and push tasks at different points throughout the patient's therapy, so it's targeted for the points in patients' treatments where they would experience these side effects.
We collaborated with Cathy's physician to facilitate prior authorization process, reported side effects back to the physician, and communicated information necessary to optimize Cathy's care. First couple of months was pretty tough but, like I said, I kept positive and support through my family, and Shauna at Walgreens, and it just got me through everything. Walgreens affords me the opportunity to help patients. There are so many people that need help, and we're able to do that, because of the services that we provide. [ Music ].
[ Music ] I've been pretty healthy my whole life. Then, I found out that I had hepatitis C, and it kind of freaked me out a little bit. Walgreens has a group of pharmacists that…By: Walgreens